~ Frequently Asked Questions (FAQ's) ~
Who are your private label clients?
Our private label skin care and cosmetics clientele encompasses a diverse range, spanning from luxurious spas to thriving online retailers. Upholding the utmost respect for privacy and confidentiality, we uphold the trust of our esteemed clients, and thus, refrain from disclosing specific names. Rest assured that your brand’s journey with us is secure and exclusive, reflecting our commitment to safeguarding your business identity.
What are your response times?
While we strive to provide prompt responses to our clients’ inquiries, please allow for a timeframe of 24-48 hours. For urgent matters, we encourage you to reach out to our sales offices directly via phone. Kindly note that our dedicated team operates from Monday to Saturday, from 9 am to 6 pm IST, ensuring exceptional service within these hours of operation.
Can I come visit your private label personal care manufacturing facility?
To maintain the privacy and confidentiality of our esteemed clients, Please understand that, in order to uphold confidentiality, we do not offer tours of our manufacturing facility. Your understanding and cooperation in this matter are greatly appreciated.
Can you help me with Health Ministry and FDA registration?
Yes, for this exclusive service, we offer it at a nominal fee of $200.00 per product. We ensure that every aspect of your product receives meticulous attention and expertise, providing you with exceptional value for your investment.
How can I order samples?
Yes, Please visit our products section, where you can explore and select from a wide range of our product samples. Experience the quality, effectiveness, and luxurious feel of our offerings firsthand before making a confident decision for your brand.
What are the sample sizes for private label skin care products?
Experience our product samples in various sizes to suit your needs, ranging from ½ oz, 1 oz, to 2 oz. Delve into the perfect sampling experience, allowing you to assess the quality, texture, and efficacy of our products before making informed decisions for your brand.
When can I expect my private label skin care sample order?
Embark on your sampling journey with us, as our dedicated team of experts ensures your order is fulfilled within 3-4 business days. Once shipped, expect a timely email with your paid invoice and a tracking number, empowering you to track the progress of your samples and anticipate their arrival.
Your sample website is not working.
Experience personalized service and effortless ordering by contact our dedicated support number, call or whatsApp +91 97170 04615. Allow our team to guide you through the process, answer your questions, and manually process your order, ensuring a seamless and satisfactory experience.
What are your order minimums? How many units can your facility accommodate?
No order is too small for us, with a minimum requirement of just 500 units per product. We are flexible and can handle orders of any size, although lead times may vary for larger quantities. Additionally, there is no minimum requirement for bulk purchases, allowing you to order according to your specific needs. Trust us to accommodate your order requirements, big or small.
How much does Private Label cost?
We offer flexible pricing options with no set dollar minimums. The cost of your order will depend on factors such as the product, packaging, quantity, and size you choose for your brand. To obtain our pricing catalogue in US Dollars, please reach out to one of our sales representatives at email@example.com. They will be happy to assist you and provide the necessary information.
Do you have quantity discounts?
Absolutely! Our sales representatives are ready to assist you. Contact them today at firstname.lastname@example.org to receive our pricing catalogues for both bulk and retail sizes. They will be delighted to provide you with all the necessary information.
How do I know which products or packaging to choose?
Kindly reach out to our sales representative for the latest packaging and product catalogues. They are eager to support you in making informed decisions.
What is the difference between bulk and retail orders?
Bulk products are available in convenient 32oz, 1 gallon, or 5-gallon generic plastic containers, ideal for back bar use or filling individual orders. For retail size orders, we offer customized packaging and labelling to meet your specific requirements. Contact our team for more information and to discuss your packaging needs.
What are your most popular private label skin care products?
With a diverse range of over 200+ products, the answer to this question varies depending on the specific category. We have popular best sellers in various categories, including anti-aging, brightening, body care, and bathing soaps. Explore our extensive selection to find the perfect products that suit your needs and preferences.
How should I market my private label products?
Given the diverse nature of private label markets and selling platforms, each with its own unique business strategies and models, we currently do not offer marketing assistance. However, our focus is on providing high-quality products that you can customize and incorporate into your marketing efforts to align with your specific brand strategy. Feel free to reach out to our sales representatives for product information and customization options.
How to pay?
We offer convenient payment options, including Visa, Mastercard, and American Express, with our website powered by the secure PayPal payment gateway. However, please note that PayPal incurs a 5% additional convenience fee. To avoid this fee, we suggest opting for the wire transfer payment option, enabling you to save the extra 5% on the transaction. Please consult your mybrandplease.com project consultant for the necessary forex account details. For order processing, we require payment of all setup fees and a 50% advance with your purchase order, followed by the remaining 50% prior to order dispatch.
What are your lead times for private label products?
Our standard lead times for new orders are typically 6-8 weeks, and once the order is approved and the deposit is received, it takes approximately 3-6 weeks. However, please note that lead times may vary based on factors such as the time of year and the availability of specific products and packaging. We always strive to fulfil orders as quickly as possible and, if feasible, we will accommodate expedited requests.
Can you rush an order?
For rush orders, availability of time, product, and packaging plays a crucial role. A $200.00 rush fee is applicable for this expedited service. Please contact our sales representative for more information and to discuss the feasibility of accommodating your rush order request.
Can you cancel an order?
Once an order has been approved, it cannot be canceled. We strive to provide the best service and fulfill orders promptly, so it’s important to carefully review and finalize your order details before giving your approval.
Can I order a prototype?
Get a complete prototype, including your customized label, for just $50.00 each. Please note that minimum order quantities apply, and it’s advisable to consult your dedicated Product Specialist for further details. Take advantage of this offer to visualize your product before placing a larger order.
If you don’t carry the packaging I want will you source it?
If our packaging options don’t meet your specific requirements, you have the option to supply us with your own packaging (minimum order quantity of 500 units). To proceed with this, kindly request a mybrandplease.com Shipping and Receiving document from your dedicated sales representative. We’re here to accommodate your unique packaging needs.
Are your products vegan and/or gluten-free?
While most of our products are vegan and gluten-free, we recommend referring to the full ingredients list to verify if the specific product you’re interested in meets these qualifications. We prioritize transparency in our ingredient sourcing and labelling to ensure you make an informed choice. Feel free to review the detailed ingredients list for further clarification.
Are your products tested on animals?
Absolutely! We are proud to confirm that mybrandplease.com is a cruelty-free company. We do not test our products on animals, ensuring ethical and compassionate practices throughout our manufacturing process.
Can you add or remove an ingredient from your stock products?
While we are unable to remove ingredients from our stock products, we do offer the possibility of adding ingredients post-production. For more information and details, please reach out to our sales representative at email@example.com They will be happy to assist you with your specific requirements.
Do you do custom blends?
Yes, our starting prices for custom formulations are $675.00, and the overall cost may vary based on the specific ingredients and testing requirements. Please note that there is an 8-12 week lead time for every order, and a minimum purchase of 25 gallons is required. For more detailed information and pricing specific to your needs, please contact our sales team.
If you don’t carry the fragrance/essential oil I want will you source it?
We do not provide sourcing services for the specific item you mentioned. However, you have the option to supply it to us directly. To proceed with this, please contact your sales representative to request a mybrandplease.com Shipping and Receiving document. They will assist you further in the process.
Do you provide COAs and MSDS sheets?
We offer the provision of COA (Certificate of Analysis) and MSDS (Material Safety Data Sheet) for your products. Please note that these documents need to be requested at the time of placing your order. If you prefer to have the COAs and MSDS sheets customized with your company name and logo, there will be a service charge of $25.00 per product for MSDS sheets and a $25.00 service fee per product for COAs. However, if your order is over 5 gallons per product, custom COAs are provided free of charge.
Can you help me with Logo and Label Design?
We offer professional graphic design services for your branding needs. Our team of skilled Graphic Designers can assist you with logo design at a cost of $300.00 and label design at a cost of $350.00. These charges are one-time fees that cover all your current and future products, unless you decide to make modifications to your designs. However, if you prefer to provide your own designs, you are more than welcome to do so. Label templates will be provided once your order has been approved.
Do you offer silk screening?
To ensure efficiency in production, we require a minimum order quantity of 1000 pieces per product per packaging. This allows us to maintain the quality and consistency of our products while meeting your specific packaging requirements.
What types of in house labels are available?
Our standard label offering includes 100% polyester water-resistant labels printed using a high-quality 4 – color printing process. However, if you require specialty label design, such as metallic ink, clear or foil, we can provide you with a quote from our trusted outside printer. We are committed to meeting your unique label requirements and ensuring your products stand out with visually appealing and durable labels.
Do you provide individual product boxes?
As a specialized manufacturer, we focus on creating exceptional products rather than printing boxes. However, we have established partnerships with various box printing suppliers. If you require custom packaging boxes, we can connect you with our trusted suppliers and provide you with a competitive quote tailored to your specific box printing needs. Rest assured, our commitment to quality extends to all aspects of your product, including its packaging.
Do you do 3D rendering and/or professional photography?
We offer professional photo editing services to enhance and refine your product images. Our skilled team uses Photoshop to create visually appealing and high-quality photos that highlight the best features of your products. Each photo editing service is priced at $40.00 per image, ensuring that your product images look professional and enticing to customers. Please note that we do not provide digital rendering services at this time.